Chu Helora Hospital De Nivelles
Rue Samiette 1, 1400 Nivelles, BelgiumAbout Chu Helora Hospital De Nivelles
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Rue Samiette 1, 1400 Nivelles, BelgiumBelgische Gezondheidszorggids
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Before I undergo my operation I would like to heartfully thank you CHU Helora Hospital Nivelles Oncology Department. To my doctor's warm attention, patience and support. To the secretaries swift arrangement to my every appointment and the pleasant contact. The nurses like my doctor and secretaries who listen patiently. Their consideration, attention, patience and care. Always listen to my concerns related to treatment and always provide nice lunch in every seasions. We talk, jokes and laught.. honestly they lift my spirit, motivation and moral. Not to mention my kind psycology... she helps me alot with my mental and emotional struggles. To Gastrology Department my doctor thank you so much. Thanks to him my cancer is found and treated early. Thankful to his kind assistance who held my hand when I was scared during my rectoscopy. Truely The Lord is Great He sent me to the Best Care at the Worst Moment of my health. Thank you so so much and God bless you all for you have such a good heart. Its difficult to be sick but I recommend this hospitals Oncology and Gastrology to whom needed the treatment. For their Care is a blessing.
They don't speak English or Dutch. Very strange for a hospital in a country with 2 official languages (3 if you count German as well). I was brought in by ambulance. They check you in right away, but after that the great waiting begins. It took them over 3 hours before they took x-rays (with a machine older then the France revolution). After that again a waiting period for around 2 hours before finally someone started to explain what I could expect. It was kind of English. They brought me to a room where an other patient that actually could speak Dutch helped me with understanding them and filling out the food-ordering form. The next day, late in the second half of the afternoon I was operated. When I woke up, it was already past 23:00 and apparently they don't survey the rooms. Around 03:00 the painkillers stopped working and I got into great agony. I wanted to call them, but for some reason, they thought it was a great idea to not give me the buzzer, but it was placed on the shelve above the bed. I couldn't reach it. I couldn't move at all. Yelling didn't help. It was like no-one was there. Around 07:00 the first signs of life appears. But even then it took them till 08:30 to give me a painkiller. Around 14:00 they told me, again via translation of an other patient, that I would be kicked out of the hospital that same day. I was 185km away from home. How am I supposed to get transportation on a Friday afternoon? My employer came to the rescue and diverted an other truckdriver to pick me up. It was by then I found out the hospital is more like a prison. As a patient, it's impossible to open any door except a toilet-door. To get out of the hospital, you need guidance. Several locked doors will prevent you from fleeing. During the ride home (again in agony, because the refused to give painkillers with me for the journey), I made some calls for home-care. They do not arrange anything for you. But that is not all. There is an aftermath. They expected me to come back to that hospital for checkup. I told them they needed to transfer all documents to my local hospital. I was not planning on traveling 185km to have a checkup. They refused. They refused multiple times. They even refused my local hospital and my insurance to transfer my data. Only after my insurance blocked payment to them, they complied. And off-course, all in French. I had a colleague that helped me with the translation of this awful hospital. Groupe Jolimont should not be able to exist with this way of working. They don't care and they forget that medical support should at-least be available in English. If there will ever be a next time I might get into an emergency, I will drag myself out of the area Jolimont is active. Even if I have to bite my leg off. Reply to reply: I tried to contact you in the months after. Not a single reply. You just ignored me. Just like you ignored my hospitals and insurances requests. Everything I have to say is mentioned here. If you keep a decent administration, you should be able to find me in it. If not, try searching for the requests of Ziekenhuis Rivierenland Tiel. Still can't find anything? Then I made my point.
The parking always always has a problem, the gate wont open, their operators are so slow, everyone who works here are slow
Good hospital
J'ai dû aller passer un scanner avec injection de produit de contraste et je tenais à saluer le professionnalisme et l'amabilité du personnel. Tout était absolument parfait ! Bravo à toute l'équipe, c'est rare d'être accueilli et suivi de la sorte dans un hôpital. Il est important de dire quand cela se passe mal mais il est encore plus important de dire que ça se passe très bien ! Merci !