Regional Hospital Heilig Hart
Naamsestraat 105, 3000 Leuven, BelgiumAbout Regional Hospital Heilig Hart
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Naamsestraat 105, 3000 Leuven, BelgiumBelgische Gezondheidszorggids
De Belgische Gezondheidszorggids is uw betrouwbare bron voor het vinden van zorgverleners, klinieken, apotheken en gezondheidsdiensten in heel België. Of u nu op zoek bent naar een huisarts, een specialist, of advies over welzijn, onze gids brengt u snel in contact met de juiste professionals in uw regio. Blader eenvoudig door categorieën, lees beoordelingen en ontdek aanbevolen zorgdiensten — allemaal overzichtelijk op één plek.
I have been a patient at this hospital for consultations with several specialists and have even had surgery here, which went very well. However, my experiences at the emergency department have been very disappointing. The two times I had to go there were negative. During my most recent visit, I arrived with intense pain on the right side of my abdomen. Each step of the emergency protocol took a very long time. I was first placed in a booth where blood was taken and a resident asked a few questions. I stayed there for more than two hours. After about three hours, a doctor briefly came, asked additional questions, did a short physical check, and then moved me to wait in the hallway. The hallway conditions were discouraging: it appeared dirty, with used sheets on the floor. Even more surprising, my personal belongings — my bag and clothes — had been left on the floor as well. At that point I became very emotional, not only because of the pain but also because I felt quite disregarded as a patient. After another three hours, and after asking twice about my situation, I was finally taken for an ultrasound. The doctor performing the exam did not communicate during the procedure. After the ultrasound, it took about another 30 minutes to return to the emergency area for the results. During that time, a stretcher with another patient was left very close to my chair for several minutes. Fortunately, the results did not require urgent intervention. However, I was not given any pain medication and was told that I should have gone to my GP first. Unfortunately, this was not possible, as the pain began on Saturday and became much worse on Sunday. I would much rather have gone to my GP than experience the emergency department under these conditions. I sincerely hope I will not need emergency care again, but if I do, I would hesitate to return to this hospital. Based on this experience, the emergency process felt slow and poorly organized. With more efficient protocols, many patients might avoid waiting 4–5 hours. I hope this feedback can be taken into consideration to improve the experience for future patients.
Already for a long while I have switched from UZ Gasthuisberg to Heilige Hart hospital. Easy accessible, all runs towards the clock of appointment, doctors smiling and stands ready for patiant. Always will return. Convinient electronical bills. Feel pity that move to choose services of Heilige Hart hospital I didn't do earlier then wouldn't be so much sarrow. However as they say it's never to late make a move and finally be convinced that is the right one. Now I understand ... !
Horrible experience, they had us waiting for hours in a box just to put two stitches on the chin for a fall because there was only one doctor to attend to all the emergencies, the nurse who attended us was very edge when we asked her when the doctor was going to come because we had been waiting for more than an hour and no one came. Terrible service and worse attention. They cleaned the wounds that hurt in a bad way and asked questions with contempt.
Gyne experience. Summary. I had a highly uncomfortable experience today, where the doctor decided to voice his own opinion and upsetting mood, instead of listen to me and understand my severe condition and physical pain. Heres the story:Through the help of the secretary i had officially changed the dr who would be performing my surgery, sthe secretary confirmed via call that all was in order, yet when i arrived for my operation the dr was not informed. Firstly, is that my fault?. When i arrived, the dr came in telling me how upset he was that he was prepared but found out i had chosen another dr. But Isnt that my right as a human?. Didnt i officially ask and confirm via the main secretary?. How is their lack of communication my fault????. Just before my surgery he comes in, doesn't inquire how im feeling and goes on about how upset he is and how he thinks that i dont want a man near me!!. And that he wasnt aware of the change in drs. But why was i blamed?. Why did he take my decision personally?. I was replying respectfully to him. But his tone was not kind. I was so confused and sad. He didnt even give me a chance to explain and finally when i was about to cry, i explained that im already going through a lot as i was so so devastated already, he then mentioned that the final decision was upto me and left my room. After that i was left confused. A woman should never go through this experience. How much effort does it take to talk with respect and consideration to a woman before her general anesthesia surgery?. Is it right for the dr to be so dismissive just because i wanted the another dr and it was agreed beforehand and confirmed too???. I had nothing against the dr, but i felt more at ease with a woman doctors presence. But he just proved me right, as after his conversation i really wanted to leave the hospital all together and not do any surgery. But i stayed and another dr did my operation as my condition was severe and i couldnt wait longer. The lady who eventually performed surgery on me was kind. But unfortunately due to the earlier conversation with the previous dr, the experience for me was not pleasant, as the whole time i was so severely stressed after his reaction. Ive never in my life had such an experience. I respect all doctors, men and women and all genders. I also deserve to choose who operates me when im in a vulnerable condition. I did nothing wrong but i faced such stress. I hope no one else faces my situation. There needs to be better communication via the Gynecology department and strong consideration to talk gently to a woman. My whole family is full of leading doctors, and thanks to that i understand what i deserve. Furthermore, im grateful to the drs from this hospital who at all times were very thoughtful. I dont take names, but there are some who are exceptionally great at work and empathy.
I went to hospital twice and both time I had to wait to long to a emergency attendance! Horrible, I was left at the corridor over 5 hour waiting the doctor. They put you in contact with nurse, gave a pain medication and them forget about you