Regional Hospital Heilig Hart
Naamsestraat 105, 3000 Leuven, BelgiumAbout Regional Hospital Heilig Hart
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Naamsestraat 105, 3000 Leuven, BelgiumBelgische Gezondheidszorggids
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Already for a long while I have switched from UZ Gasthuisberg to Heilige Hart hospital. Easy accessible, all runs towards the clock of appointment, doctors smiling and stands ready for patiant. Always will return. Convinient electronical bills. Feel pity that move to choose services of Heilige Hart hospital I didn't do earlier then wouldn't be so much sarrow. However as they say it's never to late make a move and finally be convinced that is the right one. Now I understand ... !
Gyne experience. Summary. I had a highly uncomfortable experience today, where the doctor decided to voice his own opinion and upsetting mood, instead of listen to me and understand my severe condition and physical pain. Heres the story:Through the help of the secretary i had officially changed the dr who would be performing my surgery, sthe secretary confirmed via call that all was in order, yet when i arrived for my operation the dr was not informed. Firstly, is that my fault?. When i arrived, the dr came in telling me how upset he was that he was prepared but found out i had chosen another dr. But Isnt that my right as a human?. Didnt i officially ask and confirm via the main secretary?. How is their lack of communication my fault????. Just before my surgery he comes in, doesn't inquire how im feeling and goes on about how upset he is and how he thinks that i dont want a man near me!!. And that he wasnt aware of the change in drs. But why was i blamed?. Why did he take my decision personally?. I was replying respectfully to him. But his tone was not kind. I was so confused and sad. He didnt even give me a chance to explain and finally when i was about to cry, i explained that im already going through a lot as i was so so devastated already, he then mentioned that the final decision was upto me and left my room. After that i was left confused. A woman should never go through this experience. How much effort does it take to talk with respect and consideration to a woman before her general anesthesia surgery?. Is it right for the dr to be so dismissive just because i wanted the another dr and it was agreed beforehand and confirmed too???. I had nothing against the dr, but i felt more at ease with a woman doctors presence. But he just proved me right, as after his conversation i really wanted to leave the hospital all together and not do any surgery. But i stayed and another dr did my operation as my condition was severe and i couldnt wait longer. The lady who eventually performed surgery on me was kind. But unfortunately due to the earlier conversation with the previous dr, the experience for me was not pleasant, as the whole time i was so severely stressed after his reaction. Ive never in my life had such an experience. I respect all doctors, men and women and all genders. I also deserve to choose who operates me when im in a vulnerable condition. I did nothing wrong but i faced such stress. I hope no one else faces my situation. There needs to be better communication via the Gynecology department and strong consideration to talk gently to a woman. My whole family is full of leading doctors, and thanks to that i understand what i deserve. Furthermore, im grateful to the drs from this hospital who at all times were very thoughtful. I dont take names, but there are some who are exceptionally great at work and empathy.
A quick and easy experience from start to finish. Went for a wisdom teeth consultation, she gave great advice for the upcoming procedure. All spoke great English and were very helpful. Such a clean and well organised hospital.
I went to the emergency unit suffering from acute pain last Friday. The receptionist was very helpful (he even called a taxi for me when I asked him), the young doctoress was highly professional and friendly. The whole process took 25 minutes at most. Amazing and highly recommended. (But apparently on some nights it can take longer). Congratulations on a job!
The reviews for this are all over the place and paints a grim picture. My experience has been very different on multiple occasions. (1) Physiotherapy for my knee: Great experience with 8 sittings there with Frank, Wendy and Leen. They also spoke great English and were very friendly and helpful to my recovery. They were also very inspiring to help me get better. (2) Wisdom tooth extraction: Had a surgery with Dr. Griet de Temmerman. Surgery was done ahead of schedule and I was in and out in 10 minutes. The doctor was very kind and explained everything upfront. You even get guidelines to follow for a quick recovery. I forgot to ask for a sick leave certificate which was difficult to get afterwards since the secretariat closed right after at 18:00. Maybe I would have a negative experience in the future but for what I've received so far, can't recommend it enough. Thank you for the great service.