Tandartspraktijk Dentius Herzele
Provincieweg 85, 9552 Herzele, BelgiumAbout Tandartspraktijk Dentius Herzele
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Provincieweg 85, 9552 Herzele, BelgiumBelgische Gezondheidszorggids
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Not very polite receptionist. Also, no more new patients accepted...
I've been a patient at Dentius for a long time. We go there with the whole family. I recently had a severe toothache and called. I was allowed to go the same day, and the dentist worked on the tooth for a full hour, very professionally, hoping to save it and avoid having to devitalize it. There's a long wait, and since I was a bit hesitant about a temporary filling, I was able to get my permanent filling done quickly with Head Dentist Arnaud. We are very satisfied with the team and highly recommend them!
In the past, I received excellent assistance with the placement and wearing of braces. Unfortunately, I'm currently experiencing a problem, and there's no way to get an appointment. No one answers the phone at all. At the initial appointment, you can choose between existing and new customers. As an existing customer, you hear a hold song that tells you they'll help you further. Unfortunately, after waiting five minutes, they simply say they can't help you at this time and hang up. I called several times, always the same song, and even left a message asking for a call back, but nothing—zero, nada, zero, nothing. This is quite impressive in terms of customer service. I hope I can still get in, because I've noticed they respond faster to negative reviews than to phone calls.
I've been a regular patient at Dentius Herzele for years, as has my daughter. I've been treated by several dentists and dental hygienists. Everything is always very clear, and everyone is always friendly. Even getting a new follow-up appointment for a check-up has proven to be no problem at all. Very satisfied. Keep up the good work! Best, Joke
Always impeccable, always polite, and very good with children too; they're always completely put at ease! Super service!